Let’s be honest with ourselves, when you hear somebody say “I’ve never heard of Twitter,” or “I don’t tweet” you might double take – at least on the inside. The inner marketer in you can’t believe there’s someone out there who hasn’t heard of Twitter. Twitter has been around for …
That’s where you get sidetracked. You know Twitter’s old, but it can’t be that old. As it so happens, Twitter changed everything with its inception in 2006. And although it’s not even 10-years old in human years, being seven years old in fast moving social media years makes it an adolescent, roughly speaking.
Twitter, and Facebook, LinkedIn, YouTube etc. are no longer a new-borns. You’ve been talking about them the same way you talk about your 16-year-old nephew – you hold your palm to your knee and say, “I remember when you were this big.” Similarly, the same incentives that worked for your nephew when he was “yay tall” no longer work on the teenage version. It’s the same with social media.
It’s time we really examined why – not how – today’s users are communicating across social networks, and why we as marketers cannot afford to limit our business efforts to just strategic silos. As Twitter and Facebook grow-up, the SMBs who approach their customers on common ground will enjoy the most success.
Here’s how SMBs can use Teenage Twitter and Teenage Facebook to enhance their brand:
TWITTER AS A YOUNGSTER: The “mentions” landscape was fractured, directionless and often low-value. SMBs participated because the consumers were there, but they didn’t know why they were there or what they necessarily wanted to talk about.
TWITTER NOW: Twitter, as an adolescent, is a self-sustaining marketplace. Consumers engage the businesses they love because the nature of communication on social media is “out of the norm.” The veil of Internet anonymity mixed with the wonton desire for greater personal gain creates an environment through which consumers are entitled. This isn’t necessarily a bad thing for small businesses.
WHY THIS IS IMPORTANT FOR SMALL BUSINESSES: The communication marketplace on Twitter is fluid and has a very short shelf life. The number of users on Twitter is far larger than you may imagine. Not all your customers engage on Twitter, but many listen. The best SMBs understand this and play with it. Here’s how you can present a better image to all: Follow your customers on Twitter. Read their posts (yes this takes time, but there’s a direct relationship between time invested and trust gained). Engage with them on their interests. Because it’s your customer, they need to know that your business is using Twitter to make them feel special. Do this for a few customers, and more will recognize the “special” value they can gain by meeting you there. Take Oreo for instance, they regularly meet consumers on the consumer level. This tweet provided only slim brand association, yet was still highly engaged upon due to the brand sponsoring its community’s interests. For some of the best small business engagement, follow @UnMarketing, @RamonRay and Anita Campbell of @SmallBizTrends and see how they conduct conversations.
FACEBOOK AS A YOUNGSTER: The introduction of ads and privacy concerns initially put Facebook users and business at odds. Facebook took some time to fine tune its platform: traditional display ads made way for sponsored stories, sponsored accounts and higher values on visual content (more on that soon), Facebook has certainly been an up-and-down in its youth. Brands and businesses were in an arms race to gain more likes, without having a real-world understanding for what a “like” meant.
FACEBOOK AS A TEENAGER: Everybody uses Facebook (Moms, Kids, Teenagers, even cats and dogs). Your content may only be delivered to a certain percentage of your already-gained audience. BUT, your beacon of branding still exists as a landing page, and now it’s mobile. And as any parent will tell you, a mobile phone is a teenagers third hand.
WHY THIS IS IMPORTANT FOR SMALL BUSINESSES: Teenage Facebook tells us exactly what it wants. It wants fresh, visual content that looks great on that $600 smartphone. The emphasis is less about using it to post posts, and more about creating an environment where your consumers’ interests are sponsored and hosted on your Facebook page. Tactically speaking, this means SMBs should be focused on creating and posting more pictures, graphics, videos, videos of cats…For a good cue, go to MagCloud publisher BRINK Mag’s Facebook page. There’s tight integration with photo sharing, leading to more relevant and inspiring content. The key with strong visuals is allowing for a breadth of creativity, especially for SMBs. Create something memorable, and your consumers will be more inclined to participate, associate and share. For a great example of memorable visuals, visit the How to Market Your Horse Business Facebook page.
Have some ideas of your own? Agree/Disagree with how to treat Twitter and Facebook as they grow up? Let us know in the comments!