Have a Question? We Have Answers!

We’ve expanded our Help section adding more detailed instructions and FAQs to make publishing on MagCloud a little easier.

Our new How to Publish page offers diagrams and PDF specs to guide you through each stage of the MagCloud Publish process. In our new PDF Guides section you can select step-by step instructions for a variety of design and publishing applications such as Adobe InDesign, Microsoft Publisher and Apple Pages to help you create and export a MagCloud-ready PDF. You can also download a PDF of those instructions directly from the PDF Guides page, or order a print copy as a way to see MagCloud’s print and digital quality and have the information at hand while you create your PDF.

If you run into any questions, search for answers on the new Ask MagCloud page. We’ve expanded our frequently asked questions and made them searchable to help you find the answers you need as quickly as possible. If the answer you’re looking for can’t be found on the site, you can use our new Contact Us page to send the MagCloud support team all the necessary information up front so they can get you back on the path to publishing even faster.

We are also making it easier to keep up-to-date with new features and promotions via our About section. This is where you can find out about the latest website enhancements, printing options, calculate what it will cost to print and ship your order, or find out more about MagCloud’s digital distribution options.

We hope these new resources will make publishing through MagCloud even easier.

Let us know what you think!

16 thoughts on “Have a Question? We Have Answers!

  1. FrancoisM 17 May 2011 / 1:23 PM

    Hi Patty,

    the new additions are very interesting.
    The price calculator is a top notch feature!
    I had a question for the support team and Lauren answered within an hour, is that quick enough ?

    Keep up the great job all of you :)

  2. J. Ennis Kirkland 18 May 2011 / 4:01 PM

    I have a complaint. I am a photographer, so color is important to any material I print. When I got a proof I adjusted my files to improve my color and then made my order. The color of the product in my order was worse than the proof! What gives?

    • Patty 18 May 2011 / 5:01 PM

      Hi Ennis,

      I asked our support team to follow up with you via email so they can discuss your color concern in more detail with you.

      Cheers!

  3. margarita beard 18 May 2011 / 6:09 PM

    Hi how can I change the name of the magazine I’m want to edict. Margarita

    • Patty 23 May 2011 / 7:02 AM

      Margartia, click “Publish” from the top of the menu bar then click “Edit Magazine”next to the name of the Magazine you want to change the name of. If you have additional questions feel free to contact our support team. http://www.magcloud.com/help/Contact Cheers.

  4. Barry Druxman 19 May 2011 / 9:17 AM

    Sized all my images to 8.5X11, however they are too small for the pages

  5. Paul Mueller 22 May 2011 / 11:01 AM

    Hi, on uploading I get an error that says”

    Pages 1-32: Bleeds don’t match any of the allowed. Bleeds on pages are 0.25″ outside, 0″ inside, 0.125″ top, 0.125″ bottom.

    But these are the exact instructions given in your indesign.pdf. What should the bleeds really be?
    thanks
    Paul

    • Patty 24 May 2011 / 5:50 AM

      Paul,

      Also in addition to checking your bleed settings please make sure your page settings are 8.25″ x 10.75″ not 8.5″ x 11″. For additional questions contact our support team http://www.magcloud.com/help/Contact.

      Cheers,

      Patty

  6. NOra 23 May 2011 / 12:19 PM

    I am having the same problem Paul is having! It says bleeds are incorrect, but the dimensions it quotes are the exact dimensions

    • Patty 24 May 2011 / 5:48 AM

      Hi Nora,

      The bleeds should be: 0.25″ outside, 0.125″ top, 0″ inside, 0.125″ top, 0.125″ bottom. Also page counts need to be in multiples of 4 for saddle-stitched bound publications. If you have additional questions please see our PDF guides http://www.magcloud.com/help/PdfGuides or send a note to our support team http://www.magcloud.com/help/Contact.

      Cheers,

      Patty

  7. Thomas Churchwell 24 May 2011 / 5:38 AM

    Can I publish a magazine of artistic nudes? whats the TOS on nudity?

  8. Richard Kharibian 9 Dec 2011 / 8:37 AM

    Question regarding PDF

    My client does not have InDesign

    Can he create layouts in Adobe Photoshop and and send you pages in PDF?

    • Patty 9 Dec 2011 / 11:08 AM

      Hi Richard,

      It’s possible (though not recommended) to create a MagCloud-ready publication in Photoshop. Please see our FAQ for details on how to do so: http://www.magcloud.com/help/faq/item/1121.

      Cheers,

      Patty

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